Your willingness to work at odd hours, during weekends and holidays, etc is needed. You work under stressful conditions, without losing patience. You always have calm and collected demeanour, even if the flight faces an emergency. You deal with passengers confidently, friendly and diplomatically. You have a good voice and should be able to calm down people who are upset or under stress. You also need to have good numerical skills, as you will be dealing with in-flight orders and handling foreign currency.