A tactful and diplomatic approach is the most important quality you need to possess. You also should have good customer service skills, communication skills and ability to remain calm under pressurizing situations. You need good teamwork skills and ability to motivate a team. You also need to have a well organised approach to your work and should have the capabilities of working with numbers. You need excellent budgeting and financial management skills. You also should be creative and should find ideas and methods of promoting the business, and planning for menus and special items.