A hotel receptionist works at the a hotel front office, receiving guests, making room bookings, processing cancellations, accepting payments and handling the requirements of guests.

They have excellent skills in managing with handling room booking requests that come in over telephone, emails, fax, or by people who just walk in. In larger hotels, there are computerised systems to handling reservations, accepting payments and keeping room availability status up to date. It will be your responsibility to allocating rooms, handling payments & foreign exchange when needed, taking messages on behalf of guests and then promptly passing it over, etc.

The hotel receptionist will also listen to complaints by the guests and try to accommodate all reasonable requests by the guests. In other words, you might be booking tickets for local concerts or keeping luggage at a safe location.