You will need reasonable levels of education for most posts. You will need GCSEs with maths and English. It is also possible that certain departments don't ask you for any formal qualifications. You will need proficiency using computers and keyboard skills. It can also help if you have prior experience in customer service or office administration. You can check with the different departments to collect details of qualifications.

You can also get into the job by first joining the department as an apprentice, wherever apprenticeship opportunities are available. After you join, you will receive induction training, which involves gathering essential skills for office administration and management. You can also benefit from qualifications like NVQ in customer service, business & administration, etc.