Revenue officers work for the government through collecting tax, rents and deal with related administrative works. Their specific duties include preparing and sending bills, collecting and processing payments. Revenue officers will have to do desk jobs like answering phone, letter or face to face queries and clearing doubts. They will have well maintained computerised records. They will calculate and fix tax, rents and business rates. On the delay of payments they will send reminders, on further negligence, recovery of arrears through legal activities are also their responsibilities.

Benefits officers will payout the benefits of housing taxes. They will check and process the claims and verify if people are worthy of benefits. Benefits officers will interact with pension staffs as well as officials working in housing associations or social service department and answer enquires. Recovery of overpayments through legal proceedings is also responsibility of a benefits officer. Experienced revenue officers can work as investigate benefit fraud.